I spent my morning on the phone with Service Canada's EI department, trying to get a number of issues sorted out, not the least of which is payments to my account.
Here is what I realized: no one knows what is going on with my claim. Depending on the person at the other end of the call, my claim is and isn't active; paperwork has and hasn't been received; I am and am not known to the system.
This made me remember working for the government and how frustrated Clients would often be by the time they got me on the phone. I am not certain what causes this abundance of inept behaviour (on both parts) but communication is at the heart of it.
Shortly after speaking with the regular EI department, I was transferred to the Interstate Department where I left a voicemail requesting a call to update me on my current claim. Fun stuff. We'll see how long it takes to hear back from someone.